Terms & Conditions

 

  • By ordering any of our products, you agree to be bound by these terms & conditions.

  • All personal information you provide us with or that we obtain will be handled by TEKOAH as responsible for the personal information.

  • Events outside TEKOAH control shall be considered force majeure.

  • The price applicable is that set at the date on which you place your order.

  • On all custom orders, a 50 percent, non refundable deposit must be paid before starting any custom orders and must be paid in full before fully completing and sending your desired piece.

  • Shipping costs and payment fees are recognized before confirming the purchase.

  • Card information is transmitted over secure SSL encryption and is not stored.

  • Please note that local charges may occur.

  • TEKOAH reserves the right to amend any information without prior notice.


Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at TEKOAH you accept these terms & conditions which shall apply to all orders placed or to be placed at TEKOAH for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.

Personal Information

All personal information you provide us with or that we obtain will be handled by TEKOAH as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to TEKOAH and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request TEKOAH to delete or correct the information held about you. By accepting TEKOAH, you agree to the above.

Force Majeure

Events outside TEKOAH control, which is not reasonably foreseeable, shall be considered force majeure, meaning that TEKOAH is released from accessories' obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payment

All products remain TEKOAH property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase.

All transfers conducted through TEKOAH are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

Custom Orders

All customer orders produced by TEKOAH must be paid accordingly. A 50 percent nonrefundable deposit must be made before the production of the piece and the total cost must be paid before completion and shipping of the product. With custom orders you are contacted consistently about the over all design. If you want a refund due to your dissatisfaction with the designed product and more than 50 percent of the cost are paid, The 50 percent deposit is not refundable but the difference can be refunded. 

Please include all receipts and invoices of payments made when requesting a return.

Returns and Exchanges

All items in the shop are final sale, and may only be exchanged for store credit unless exceptions (below) apply. In the event that you wish to exchange your purchase, please note that the product(s) must be returned unused, in original packaging including all tags. In case of an exchange neither the original shipping cost nor the return shipping cost will be repaid. You can find the return address under our "Contact" page

EXCEPTIONS

If you should find any item to be materially defective, the item can be returned in the same condition as it was sent within 7 days after receiving the item. Although we check and inspect all merchandise for defects and damage prior to shipment, it is the buyers responsibility to check the product upon arrival to make sure it is free of defects. Damage goods due to the client negligence will not be accepted for refund or exchange. Any return or exchange that does not meet the above criteria will be sent back to the customer.

If you should find your item to be not the item you ordered. Please contact you and follow the return procedure above to exchange your product

When returning, we suggest that you send the package by registered or insured mail with a tracking number. Please include a copy of your original receipt in the package with the Order number when returning.

All returns should be sent to:

Teacoa Rushton

5125 Indian Valley Drive

Fort Worth, Texas 76123

All request will be processed after we fully inspect and verifies the condition of the of the item. Shipping charges are not refundable.

*Exchange and return policies are subject to change

International Orders

All international orders must contact Teacoa Rushton directly through info@tekoah.co to discuss shipping and payment options.